While ERISAfire offers exceptional in-app communications, there are still all sorts of communications from ERISAfire are sent via email, including:

  • User invitations
  • Password resets
  • Compliance event reminders and activity feeds
  • Compliance question/answer communication

It's essential that these messages reach your email inbox. So why might you not be receiving them, and what can you do about it?

1. Check Local Spam Folder

An obvious first step, but it bears mentioning. If the message is in your spam folder, mark it as "Not Junk" or "Not Spam" to make sure future messages are not similarly hidden from you.

2. Ask Your IT Department to Whitelist the Domain erisafire.com

If the message you're expecting is not in your spam folder, then it's very likely being blocked by your company's firewall or server-side spam filter. Click here to send your IT department a geeky note about email deliverability (that basically asks to whitelist the erisafire.com domain). Just replace the email address in the To: field with the email address you use for IT. The issue can very likely be resolved with just a few quick keystrokes by the person who manages email firewalls and filters.

3. Contact Us

If domain whitelisting doesn't do the trick and ERISAfire emails are still not getting to you, let us know right away. 

Did this answer your question?